Saturday, May 14, 2011

GlitterSniffer Cosmetics Issues a Refund and the FDA is Still Calling Customers

While the GlitterSniffer Cosmetics story had appeared to be winding down, with the Fan Page still down, Google Checkout no longer processing payments, the FDA Investigation, the shutdown of the private fan group, and Lela refusing any and all attempts at communication, there were some new developments today.

GS issued at least one refund. The refund was through Google Checkout and it was for unshipped product to a newer customer who only began purchasing after the recall. Unlike previous emails Google Checkout has sent stating they issued the refund this one was clearly issued by GS.

 

The refund was issued to one of the private group Admins who stepped down earlier this week and publicly retracted her support of GS. This refund was completely unrelated to the recall in December. To date, as near as can be determined, the only refund for items related to the recall that has been issued by GlitterSniffer Cosmetics (and not by credit card companies, banks, or Paypal themselves) was mine, which met NONE of the terms for refund as it relates to the recall (I shipped no product back and none of my items were officially recalled. I asked for a refund for my full purchase price after concerns regarding formulation and sanitation). It was for $21.50.

The details are scant about the contact with yet another GS customer by the FDA. The contact was made by phone and was related to the recall. I'm hoping to get more information and supporting documentation on this call soon and will present it once I do.

These new developments serve to show that there may still be a need for further followup on GlitterSniffer Cosmetics. The company is nothing if not tenacious. Though proprietor Lela Warren had seemingly been shifting her focus elsewhere, to modeling, makeup artist school, and her new job in the food service industry, the refund indicates the company might be trying to recover by making things right, at least with newer customers. There is no indication that previous customers who sent in their recalled product or were affected by the recall can expect to receive the refunds due to them, especially now that Google Checkout will no longer process payments for GS, and the company has refused thus far to issue company checks or bank issued money orders via certified mail.

I will continue to update as new information  becomes available.

*On a side note, I'd like to apologize for the brief pause in posting. I am very much a night owl. Blogger has been having issues lately, and has been down for maintenance during the hours I usually post. Unfortunately I cannot work on the blog during work hours, even at lunch, as per Corporate Security, ever since Lela used my personally identifying information, obtained through my one purchase of GlitterSniffer Cosmetics and intended for sole use during that sale, to email me at work.  Hopefully Blogger has worked their issues out and I can get some posts up over the next few days. If not, I'll be moving the blog to WordPress. I appreciate your understanding.

5/14/11 ETA: Update tags to include GlitterSniffer Cosmetics.

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