Saturday, April 30, 2011

GlitterSniffer Cosmetics and Google Checkout Followup

GlitterSniffer Cosmetics has been using Google Checkout to process their payments since January when the company was refused access to and use of their Paypal accounts after an investigation. Recently there have been claims filed against GS via Google Checkout for nonreceipt of items.

Several claims have been successful, with GC refunding after a 5 day wait time and no response to the claims by the company.  The process for GC was to file the claim and wait 5 days for a response. According to an email received by a claimant that 5 day waiting period is no longer necessary.

The email from Google Checkout, edited only to remove the recipients identifying information:
Subject: Re: [redacted] I need a refund. I never received my order.
From: Google Checkout <checkout-support@google.com>
To: redacted
CC:

Hello,

Thank you for contacting us about Google Order #redacted. We no
longer allow Glittersniffer Cosmetics to process orders using Google
Checkout. As your account shows that you have already been charged for
this order, we have issued you a refund to the credit card used to place
this order.

Refunds can take up to an additional three business days to appear on your
credit card statement. If the refund does not appear, please contact your
bank for more information. To see which credit card was used in this
transaction, visit redacted.

If the refund is successful and the seller provides sufficient evidence
that your order was completed according to our Terms of Service and their
published policies, you may be recharged for this order. If you don't hear
from us within four weeks, please consider this refund final.

If you'd like to place a new order with this seller outside of Google
Checkout, please do so at your own risk. Alternatively, to view a
selection of other stores using Google Checkout, please visit
http://www.google.com/checkout/m.html

We sincerely apologize for any inconvenience this order may have caused
you.

Sincerely,

The Google Checkout Team
 A wonderful development for the claimants, but also a business affecting change for GS.





As per this email, confirmed by Google Checkout, GlitterSniffer Cosmetics may no longer process payments via this method. At this time Google Checkout is still listed at the payment processor on the GS Artfire, though the only thing listed is $1 Samples.


Thank you to the recipient for sharing. More information as it becomes available.

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