Friday, July 15, 2011
GlitterSniffer Cosmetics: Quality Control Concerns
With the attempted reopening of GlitterSniffer Cosmetics there are still many issues and concerns that need to be addressed. The first of those, refunds, were addressed the other day. Another issue facing GS is the issue of quality control.
I've previously posted photos showing the packing and formulating processes of GS. The photo below has not yet been published to the blog and I include it here as a gentle reminder that the concerns in the past with packaging without the use of gloves appear to be valid. It shows an ungloved hand, covered in pigment, holding a stacker.
GlitterSniffer Cosmetics Proprietor Lela Warren has both in the past and within the last few days committed to doing things the right way in attempting to reopen GS.
Last week Lela asked on her personal page for assistance with many aspects of the GS relaunch. One of the tasks she asked for help with was preparing samples. Whoever took advantage of this offer was to keep half for themselves and package the remaining portion. There were several affirmative responses to this offer.
While it is understandable that in attempting a relaunch GS may need help with certain tasks there are some that should, as a matter of safety and manufacture compliance, fall absolutely under their purview. There is no way, even with a list of rules, that GS can 100% confirm that these samples are to be made in a clean, sterile, and safe environment. In entrusting packaging to internet friends from a social networking site the company is going down the same path it has already been down previously. These business decisions show a lack of forethought in terms of all the implications in making them, however inadvertent those implications may be and are a cause for concern in terms of the relaunch.
I've previously posted photos showing the packing and formulating processes of GS. The photo below has not yet been published to the blog and I include it here as a gentle reminder that the concerns in the past with packaging without the use of gloves appear to be valid. It shows an ungloved hand, covered in pigment, holding a stacker.
GlitterSniffer Cosmetics Proprietor Lela Warren has both in the past and within the last few days committed to doing things the right way in attempting to reopen GS.
Last week Lela asked on her personal page for assistance with many aspects of the GS relaunch. One of the tasks she asked for help with was preparing samples. Whoever took advantage of this offer was to keep half for themselves and package the remaining portion. There were several affirmative responses to this offer.
While it is understandable that in attempting a relaunch GS may need help with certain tasks there are some that should, as a matter of safety and manufacture compliance, fall absolutely under their purview. There is no way, even with a list of rules, that GS can 100% confirm that these samples are to be made in a clean, sterile, and safe environment. In entrusting packaging to internet friends from a social networking site the company is going down the same path it has already been down previously. These business decisions show a lack of forethought in terms of all the implications in making them, however inadvertent those implications may be and are a cause for concern in terms of the relaunch.
Monday, July 11, 2011
GlitterSniffer Cosmetics Refund Information
I was contacted via email yesterday by GlitterSniffer Cosmetics proprietor Lela Warren. Lela asked for my assistance in obtaining information to address the refund issues. The following is the plan currently in place to address any monies owed by GlitterSniffer Cosmetics for recalled product, unreceived product, consignments, and fundraisers/charities.
If you purchased recalled products, did not receive product for which you paid, worked with GS on a consignment basis, or had a fundraiser in your name GS asks that you email them using the form provided below. They ask that this format be used so it will be easier for tracking purposes. You will receive an automated response to your email which will serve as your confirmation that your information has been received and has been put into queue for refund. For those affected by the recall the information provided in the email should be sufficient to find your original purchase receipt in GS' records. If the receipt is unable to be located GS will then contact you and ask for either a forwarded email receipt or a screenshot of the Paypal purchase. No products will need to be shipped back to the company to qualify for a refund as your receipt will serve as your proof of purchase. Any information provided to GS will be used for the purposes of refund only.
There is no set timeline at this point for when GS will begin selling again or for how long the refund process will take. A percentage as yet to be determined of GS weekly sales will be earmarked specifically for refunds. GS will provide to me on a weekly basis totals and proof of refunds. I will track the progress to ensure that refunds are being remitted in a timely manner and I will post the weekly totals until such time as all refunds have been paid in full. Lela has stated that she is committed to making this right and has welcomed my continued monitoring of the situation to ensure that the process goes smoothly. If for any reason your refund is denied I ask that you please let me know. While I am not actively involved in the refund process except to post as I always have I do believe that any denials are very germane into shedding light on GS commitment to the refund process.
GlitterSniffer Cosmetics does plan to use funds made from the sale of cosmetics to issue these refunds. Lela has stated that she intends to be fully FDA compliant in the manufacture and sale of these products. FDA has a visit scheduled this week for GS and Lela will be working with them to ensure compliance.
This will be a slow process. Since sales are not expected to be what they once were it may take some time but Lela has committed to refunding everyone who is entitled. This is contingent upon GS being able to operate as a business without interference as currently it is beyond Lela's means to issue refunds with her current work situation .
Lela will be contacting TWLOHA, GLAAD, and ASPCA to work out the issue of the charity funds. Ideas at this point include volunteer work, item donation,or a percentage of the weekly refund money to be specifically earmarked for the charities. There will be further information regarding the charities once they have been contacted.
The refunds will be processed in the order in which they are received, save for Vanessa Barfield and Christie Brooks. At my suggestion GS will be remitting the funds due to them first as their particular situations predated the recall. Lela is still deciding at this point how much the refunds will be per pot and will make that information available as soon as a determination is made.
At this point the GS Facebook Fan Page is once again active and several public posts have been made by Lela. Comments are being moderated so if you choose to post to the page it may not appear immediately. Lela does not have posting privileges to the Complaints Page and there are no plans for her access to be restored.
Here is the form GS requests that anyone wanting a refund send via email to glittersniffercosmetics@gmail.com. They ask that the form be filled out as completely as possible in this format to make the process of finding receipts easier and to speed the process along. Please use the subject line 'Refund Request' to make the email easier to catagorize.
Customer Name- (Name used to place order)
Customer Email- (Email used to place order)
Order Date-
Order Amount-
Transaction ID's- Not required, send only if available
Did you order through Paypal or by other means?
What did you order?
In the event that we cannot find your receipt for this order, do you have access to it?
Any other information you might feel help us help you?
Lela has stated that she is open to any suggestions or feedback that anyone may have regarding GlitterSniffer Cosmetics or the refund process. She is well aware that not everyone will agree with this course of action and states she is fully prepared for whatever reaction may come from her decision to reopen. She maintains that she is committed to her business and will be posting a journal that will be readily accessible to all via the GS Fan Page in order to keep people informed and solicit feedback. She intends to do everything she can to make GS a success.
Though I have had in depth conversations regarding this decision on the part of GlitterSniffer Cosmetics in terms of the refund process the final decision to move forward rests with GS and, ultimately, Lela, as do the consequences and repercussions of that decision and the commitments being made. I will continue to post about the situation to ensure that refunds are being remitted and all guidelines are being followed and will not hesitate to publish whatever the outcome may be.
If you purchased recalled products, did not receive product for which you paid, worked with GS on a consignment basis, or had a fundraiser in your name GS asks that you email them using the form provided below. They ask that this format be used so it will be easier for tracking purposes. You will receive an automated response to your email which will serve as your confirmation that your information has been received and has been put into queue for refund. For those affected by the recall the information provided in the email should be sufficient to find your original purchase receipt in GS' records. If the receipt is unable to be located GS will then contact you and ask for either a forwarded email receipt or a screenshot of the Paypal purchase. No products will need to be shipped back to the company to qualify for a refund as your receipt will serve as your proof of purchase. Any information provided to GS will be used for the purposes of refund only.
There is no set timeline at this point for when GS will begin selling again or for how long the refund process will take. A percentage as yet to be determined of GS weekly sales will be earmarked specifically for refunds. GS will provide to me on a weekly basis totals and proof of refunds. I will track the progress to ensure that refunds are being remitted in a timely manner and I will post the weekly totals until such time as all refunds have been paid in full. Lela has stated that she is committed to making this right and has welcomed my continued monitoring of the situation to ensure that the process goes smoothly. If for any reason your refund is denied I ask that you please let me know. While I am not actively involved in the refund process except to post as I always have I do believe that any denials are very germane into shedding light on GS commitment to the refund process.
GlitterSniffer Cosmetics does plan to use funds made from the sale of cosmetics to issue these refunds. Lela has stated that she intends to be fully FDA compliant in the manufacture and sale of these products. FDA has a visit scheduled this week for GS and Lela will be working with them to ensure compliance.
This will be a slow process. Since sales are not expected to be what they once were it may take some time but Lela has committed to refunding everyone who is entitled. This is contingent upon GS being able to operate as a business without interference as currently it is beyond Lela's means to issue refunds with her current work situation .
Lela will be contacting TWLOHA, GLAAD, and ASPCA to work out the issue of the charity funds. Ideas at this point include volunteer work, item donation,or a percentage of the weekly refund money to be specifically earmarked for the charities. There will be further information regarding the charities once they have been contacted.
The refunds will be processed in the order in which they are received, save for Vanessa Barfield and Christie Brooks. At my suggestion GS will be remitting the funds due to them first as their particular situations predated the recall. Lela is still deciding at this point how much the refunds will be per pot and will make that information available as soon as a determination is made.
At this point the GS Facebook Fan Page is once again active and several public posts have been made by Lela. Comments are being moderated so if you choose to post to the page it may not appear immediately. Lela does not have posting privileges to the Complaints Page and there are no plans for her access to be restored.
Here is the form GS requests that anyone wanting a refund send via email to glittersniffercosmetics@gmail.com. They ask that the form be filled out as completely as possible in this format to make the process of finding receipts easier and to speed the process along. Please use the subject line 'Refund Request' to make the email easier to catagorize.
Customer Name- (Name used to place order)
Customer Email- (Email used to place order)
Order Date-
Order Amount-
Transaction ID's- Not required, send only if available
Did you order through Paypal or by other means?
What did you order?
In the event that we cannot find your receipt for this order, do you have access to it?
Any other information you might feel help us help you?
Lela has stated that she is open to any suggestions or feedback that anyone may have regarding GlitterSniffer Cosmetics or the refund process. She is well aware that not everyone will agree with this course of action and states she is fully prepared for whatever reaction may come from her decision to reopen. She maintains that she is committed to her business and will be posting a journal that will be readily accessible to all via the GS Fan Page in order to keep people informed and solicit feedback. She intends to do everything she can to make GS a success.
Though I have had in depth conversations regarding this decision on the part of GlitterSniffer Cosmetics in terms of the refund process the final decision to move forward rests with GS and, ultimately, Lela, as do the consequences and repercussions of that decision and the commitments being made. I will continue to post about the situation to ensure that refunds are being remitted and all guidelines are being followed and will not hesitate to publish whatever the outcome may be.
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