Sunday, May 15, 2011

GlitterSniffer Cosmetics and the Recall/Refund Process-A Total

Within the past 48 hours at least one refund was issued to a GlitterSniffer Cosmetics customer that had unreceived/incorrect orders since the switch to Google Checkout, an issue unrelated to the December recall. This refund was requested by the customer and unlike several others issued by Google Checkout was issued by the company themselves. Information has been scant as to exactly how many refunds GS has issued for matters related to the December recall and previous missing orders.

I was sent a document today by Daphney, an ex-Admin for the Fan Page, which outlines exactly how much, as of January 18, 2011, GlitterSniffer Cosmetics owed for recalled product sent back to the company and unreceived orders/money owed to other Artisans for products created for GS to sell on their site but for which payment was never rendered. I am publishing that information now with permission but not the entire file as it contains personally identifying information.

In all there are 42 names on the list as being owed a refund by GlitterSniffer Cosmetics as of 1/18/11. They range from $448.00 at the highest to $6.50 at the lowest. Some have a tracking number attached and two of them are confirmed as being received by the company. The total amount owed in refunds as of 1/18/11 is $4,011.96. This total does not include all Paypal claims/money requests (confirmed by the fact that my name appears nowhere on the list), recalls not sent back to the company, or anything past January 18, 2011.

I have confirmed with Daphney that as of 4/21/11 I am the only person who received a refund from GlitterSniffer Cosmetics for issues related to the recall. I was refunded $21.50. Daphney issued my refund personally from the second GS Paypal account, out of order and at Lela Warren's insistence, despite my request not meeting any of the terms of the recall to qualify for a refund.

At this point there is no firm number as to how much GS now owes for refunds related to the recall as the information provided to me is several months old, but it does illustrate that although the company had access to their second Paypal account as late as January 28,2011 and the means and money to refund at least some of the claims made prior to mine (there were two for $6.50 which could have easily been paid out had my $21.50 refund not been issued on January 16, 2011, a refund issued despite my request that I be refunded in the order in which my claim was received) they simply chose not to do so.

By no means do I wish to sound dismissive of my refund, but let's get down to brass tacks. It was undeserved in terms of the refund/recall process. I have always been upfront about my request being about concerns about formulation and packaging. Nothing I had was on the recall list. I did not send my items back. My refund served no other purpose than to be published for all to see. That people are still waiting while I have my refund is but another in a long line of self serving choices the company has made, from using unapproved ingredients to make more sales to refusing to remit funds for charities and product created specifically for the company to using the cash infusion from the December investor to start sales again instead of issuing any refunds due. That the company is now issuing refunds to new customers who are ex-Admins and who are being outspoken about the company only further shows that the company has not changed much, if at all.

I'd like to thank Daphney for providing this information. As someone who was very much involved, though not employed, by GS during the time in question she has first hand knowledge that may help put the pieces together as to what exactly happened.

5 comments:

  1. I received Google Checkout refunds of 35 and 55 dollars two weeks ago :)

    ReplyDelete
  2. Little Bell- Thank you. I'm glad you got refunded. Was yours issued by GS or Google Checkout?

    ReplyDelete
  3. Mean Look- Congrats on the Companion Cube bags! They are very cute.

    ReplyDelete
  4. Good luck to the purchaser over 400 dollars. I really hope she (maybe he?) gets her (his?) money back.

    ReplyDelete

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