Sunday, January 16, 2011

Refund-Complete

I received a refund for my full requested amount of $21.50, along with a request that I cancel my money request to the GlitterSnifferCosmetics email address. The payment came from the new email address that GS has been using since their relaunch, and indicated that this email address was the only way the company could send funds.

It should be noted that this sets a precedent in terms of the way GS has been handling the refund process. I did not send my product back (nor was it requested), and none of my items were on the official recall list, though one of them does flouresce under a blacklight. My request was based on the product not being as advertised, as it contained possible unsafe ingredients (through cross contamination) and potentially unsanitary packing and formulating procedures. While I am sure that the argument can be made that exceptions can be made in certain cases it is my thought that my refund is no different than anyone elses, and that each refund should be held to the same standard in order to be obtained.

I am researching Paypal now to ensure that should I cancel my money request there is no way for the refund to be canceled. I am confident that with this show of good faith that GS would hold true to their refund. As soon as my research is done and I am ensured that the refund will remain in my account I will cancel the money request.

I applaud GS for making this right. It speaks to the commitment to change that the company has promised.

As for me, I will be doing a bit of shopping today, before resuming activity on the blog. I have much more information to publish and complaints I must followup on.

1/16/11 ETA: I wanted to reiterate that this refund was initiated by GS and that I requested to wait for my refund to be processed in the order in which it was received. It is my hope that it was processed along with many others in the exact order in which it was received.

11/16/11 ETA: After a review of Paypal's policies, and a quick chat with Sarah the virtual assistant, I have canceled my money request. As the payment is marked complete in Paypal there is no way for the payment to be reversed unless I refund it myself. I consider the matter of my refund to be closed at this time.

5 comments:

  1. Interesting . . . and congrats to you.

    ReplyDelete
  2. I am so glad you finally got the refund you deserve and commend you for being willing to 'wait your turn' for it -- I guess I'll continue to patiently wait for my own refund, since I have no intention of sending my products back until I do, and since I no longer feel safe using any GS products.

    Congrats again to you!

    ReplyDelete
  3. I'm glad you received your refund. It also gives hope to all of us who are awaiting full refunds for products that we also feel are no longer safe to use, despite recall information.

    ReplyDelete
  4. be wary. the money sent can be disputed and claimed, as it was not sent as an actual refund... unless it was sent as payment owed.

    ReplyDelete
  5. kisszombies- Thanks for the heads up. I am going to check my Paypal now and see how it was sent.

    ReplyDelete

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