Monday, April 25, 2011

GlitterSniffer Cosmetics Facebook Page

The GlitterSniffer Cosmetics Facebook page is no longer accessible and hasn't been for a couple of days. The page was taken down by proprietor Lela Warren for various reasons, including illness and the posts that were on the page. Lela Warren states that in her absence the page was being abused and things will be done "(her) way now".


Here are screenshots, dated from 4/20-4/22/11, of what resulted in the temporary removal of the page.




It would seem that only one of the variety of posts referenced any other companies. Though it has never been my personal practice to post to the GS fan page, it is understandable that those with previous issues would be concerned about current customers and their own issues with the business practices of GS. Given the company's track record this type of post to the page should not be a surprise. Had these customers had their issues addressed, either by an answer to their (sometimes multiple) emails, their products arriving in a timely manner, or the correct order being sent, the posts to the page would not be happening and the proprietor could deal with any life affecting issues without a need to worry. Instead, after committing to change on 4/10/11, there was nothing but radio silence.

The easiest way to not have to deal with these sorts of posts, other than ignoring the issues by taking down the page, would be for the company to simply do what it says it will do. When a customer pays for something in good faith they have every right to receive exactly what they ordered in the stated turnaround time. The Federal Trade Commission says so


The United States Postal Service says so



Google Checkout says so



and the Michigan Attorney General says so.


The plain fact of the matter is it is not up to the proprietor to say it must be done her way. GS' way it would seem is to dismiss the issues and continue on to new customers. I can state for a fact that my complaint to the Michigan Attorney General came with the suggestion of pursuing the matter in court because GS failed to respond to multiple attempts at contact by the AG. The Better Business Bureau has rated GlitterSniiffer Cosmetics an F. Of the 5 complaints filed with the BBB NONE of the complaints received a response.


If the company doesn't want these things on their page then there is a simple way to deter them from ever being posted. Follow through on all commitments in accordance with every regulation, guideline, and Terms of Service you agreed to the day you put your first item up for sale. If that doesn't happen then whatever public comment about your business results from that is a consequence of that choice.

4 comments:

  1. did she take down her personal account as well?

    ReplyDelete
  2. Jessie- Lela's personal Facebook account is still active. The settings appear to have been modified so that it will not return in search results.

    ReplyDelete
  3. cute. why do i have a feeling that this is more her way of not having to listen to complaints than anything else? seems to me that in her mind, if she removes all means of communication, then her hands are clean.

    ReplyDelete
  4. Jessie- Shortly after our comments Lela's personal profile once again began appearing in the Facebook search results.

    ReplyDelete

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