Wednesday, April 27, 2011

Others Experiences- Google Checkout Refund

Recently there have been several posts to the GlitterSniffer Complaints Facebook page about newer customers recovering their funds for unreceived or incorrect product from GlitterSniffer Cosmetics.

Many people have had success disputing the charges with their banks or credit card companies. I posted previously about Google Checkout and their nonbinding mediation.

One poster, however, had a different experience. Here is her story:
All I did was file a claim with Google Checkout. I submitted the form and told them I wanted a refund because the item I received wasn't what I ordered. I had to wait 5 days for a response from the seller (of course, there was no response). After that 5 day period I had to contact them again using a link in the e-mail they sent me about my claim, and I just told them I still had no response from the seller. They had my money back in my account within 24 hours. People who received incorrect orders can do this, too. I still have the $8 grab bag she sent me (I ordered $40 worth of items) and due to FTC regulations I don't have to send it back. Consumers are not obligated to return incorrect orders to receive a refund.
The FTC regulation the poster is referring to is regarding Unordered Merchandise. In this case it may fall under the "honest shipping error" portion, which the FTC states should be handled by contacting the seller with an offer to return it at no expense to the consumer within a specified time frame. If the seller does not make arrangements to pick the merchandise up or have it shipped back within that time frame then the consumer has the right to keep it without being charged. I will verify that the poster was actively posting on the GlitterSniffer Cosmetics Facebook page inquiring about answers to emails and her replacement order so a good faith attempt was made to contact the company.

The poster filed her dispute with Google Checkout at this link and was refunded as she had purchased within the last 90 days.

Thank you to the poster for sharing.

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