Wednesday, April 20, 2011

Wash, Rinse, Repeat: GlitterSniffer Cosmetics Commits to Change

On April 10, 2011 GlitterSniffer Cosmetics recommitted to a 3-5 day turnaround time, and a "150%" commitment to turn "this ship around". They cited "a serious rough few months" and depression, but stated they were finally ready to make some "serious changes".

GlitterSniffer Cosmetics has a history of recognizing the need for change and committing to it.

From July 28, 2010:

December 21, 2010:

October 23, 2010:

December 23, 2010:

and from January 13, 2011, the 'official' recall information.

In the ten days since their commitment to give 150% here is the reality of what has been happening:

The email address was supplied by a fan, not GS.

All these were taken from the GS Facebook Fan Page and most have since been removed.

From 4/19/11, an announcement that orders were being sent. Of the eight replies from paying customers waiting for orders four were asking about replacement or incorrect orders.

Currently the only thing publicly for sale on the GlitterSniffer Cosmetics Artfire is a 1/2 Pot of Pigment for $1.00.

There are no ingredients in this listing. As they are technically samples the FDA does not require ingredients to be labeled, though it should be noted that GS themselves committed to list all ingredients for all products they sold after the recall.

Though it has been reiterated numerous times and the company has recognized the need for change and even commits to it it is demonstrable that they continue to fail to follow through, with the issues arising again in increasingly shorter intervals. People are still waiting on refunds promised since December. Orders are still incorrect, if they are received at all. Emails are still going unanswered. 

When two blogs, a Twitter, and a Facebook page are created to inform people of your business practices, and the page alone has a membership that is 10% of your company's Facebook fan base that should be a clear indicator that something is extremely amiss.

That the company committed to serious changes not ten days ago and then went right back to not answering emails shows that it's going to take a mighty big rudder and a steady hand at the helm to turn the GS ship around. I know I for one will be watching to see how exactly they plan to do it.

Mark Twain once said “If you do what you’ve always done, you’ll get what you always got.” It seems in the case of GlitterSniffer Cosmetics  truer words have never been spoken.

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