Wednesday, April 27, 2011

All That "Glittermails" is Not Gold

Within the last month there have been various orders that have been received from customers of GlitterSniffer Cosmetics. While we know that some customers are still awaiting their "glittermail" perhaps there is a chance it will arrive, albeit not in as timely a manner as promised. One of the orders received was placed in December 2010.

It should be noted that there have been people who were pleased with what they received. There have also been some concerns.

From the customer who attempted to use her free gift card in December 2010. She finally received a package at the end of March, 2011:


The collection had opened and spilled all over the contents of the package.

Perhaps it was a fluke? An issue with this particular mailer? Let's compare.

GlitterSniffer Cosmetics recently released a Video Game Collection, comprised of pigments, glitter, bath items, and solid perfume. Here is what customers were expecting:

Note the 'pot' of perfume in the photo

The product listing tells a different story about the perfume packaging

Here are links and photos of what three customers actually received.

A former GS Admin who was an originator for the idea for the Video Game Collection:



GlitterSniffer Cosmetics does not use sifter stickers, FYI.
Advertised as a rhinestone encrusted twist up tube, the solid perfume arrived in a pot.
Broken Soap

"Filled" glass potion vials
 
It's a bath bomb, in case you were wondering.
Customer number two, whose package arrived in a similar state:


Broken Soap

Not so full

Well, on the upside, it is a pretty shade of blue.
Customer number three, whose package arrived intact:


Intact soap, unwrapped except for the outer packaging

Bath Bomb

Still not a tube

Maybe GS meant 'tube shaped solid perfume'?
Dictionary.com defines 'filled' as "to make full; put as much as can be held into".

As far as these three examples of the Video Game Collections go there were no ingredients included either on the cosmetic items (pigment, glitter, bath bomb, and perfume) or on the outer packaging as per FDA Guidelines, and the soap wasn't labeled as soap (a possible issue for the Consumer Product Safety Commission).

In four of five cases the product was either not as described, or arrived in virtually unusable condition.

Thank you to everyone who allowed their photos to be published.

*Please note, I am more than willing to present both sides, as evidenced by the link to the positive review, and if an order has been received in a timely, well packaged, FDA compliant manner I'd be happy to publish photographic evidence of that as well. Please feel free to send them to me, along with permission to publish. Thank you.

4/27/11 ETA: There have been numerous comments that stated the change to the perfume was announced on the GlitterSniffer Cosmetics Facebook page. I have found no evidence for this in numerous Google cache searches or in the @glitt3rsniff3r Twitter feed, but due to the overwhelming substantiation by several people, both supporters and others I felt I would be remiss if I did not include this information. I will continue to look for supporting documentation as to this matter. Please note that at least one of the customers published here expected the tubes and as such appears not to have been aware of any such announcement. It also begs the question as to why the photos in the listing show the pots but the listing states it will be in a tube. An oversight perhaps in regards to the listing, yet still a consumer issue as they were not sent specifically what was promised in the listing. More information as it becomes available. Thank you.

7 comments:

  1. I recall GlitterSniffer posting a picture of the half filled vials and when someone asked about them, she said they were still in the process of filling them. I can't understand why that company feels the need to lie about everything!

    ReplyDelete
  2. Brocklee- Did you perchance happen to also see a post about Princess Peach being sent in pots and not tubes? I'm trying to suss out if there was an announcement or not. Thank you.

    ReplyDelete
  3. I remember her saying that the pink part was peeling off the tubes she was originally going to use so she said she was going to put them in pots instead... If the fan page was up I'd look through it and find it for you.

    ReplyDelete
  4. Karisa- Thank you. I am hindered in supporting evidence for it, but I'm going to post an edit anyway. It's not in the Twitter feed either, though other pictures are. I'm Google caching now, but so far it has been fruitless. If it happened I want to be able to be as transparent as possible about it.

    ReplyDelete
  5. I remember her showing the pictures of the pots and apologizing that it wont be in tubes and asking if the girls would still like it, and they all chimed in that it was cuter and they loved it.

    ReplyDelete
  6. What I don't get is, would it have killed her to melt the damn perfume to make it looks neater instead of making it look like a mangled chapstick in a pot? Actually I don't get a lot of her actions, this shouldn't surprise me...

    ReplyDelete
  7. If you're going to sell something game themed, at least try to spell Horde right. Oh, and don't sell trash, that even makes orcs sad.

    ReplyDelete

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