Sunday, December 26, 2010

Second Email

Here is the second email I sent to GlitterSniffer requesting a refund. It is complete besides any identifying information being removed. A summary of their response is below the email.

I appreciate your response. It is nice to know you are reaching out in order to get these issues resolved. Unfortunately, your instructions to obtain a refund do not apply in my case. A Paypal dispute can only be filed for 45 days. Since it is past that time I have followed the Paypal process to request a refund:
How do I request a refund?

Question :
Answer :
Here's how to request a refund:

1. Log in to your PayPal account.
2. Click History near the top of the page.
3. Find the transaction for which you want a refund.
4. Click Details next to the transaction to find your recipient's contact informaiton.
5. Send your recipient an email asking for your money back.


* Remind your recipient to use the Issue Refund link on the Transaction Details page to issue your refund. The Issue Refund link is available for 60 days after the date of the transaction.
* After 60 days, your recipient can only use Send Money to issue your refund.
* When the recipient uses the Issue Refund link, you get back the full amount that you paid. When they use Send Money, a small transaction fee is deducted from the refund amount.
* Your refund will be credited to your PayPal balance or the card you used to make your original payment. (Remember that, depending on the card issuer, it can take up to 30 days for a refund to appear on your statement).

Despite the dispute process having an end date this in no way absolves you from responsibility for the refund as you sold suspected unsafe products. Again, I ask that you remit a refund of $21.50 to this email address in a timely manner.

Additionally, I am filing a report with the Michigan Attorney General Consumer Protection office. I will also be exploring other avenues for reporting and investigation. Again, a refund will not stop this process, and I expect that any identifying information will be redacted from this communication, should you choose to disseminate it.

Thank you for your time,

GS response was to tell me that upon advice of legal council they would not respond as I had threatened legal action. They stated they would not respond to anyone who threatened any type of legal action.

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