GlitterSniffer Cosmetics Refund Information

I was contacted via email yesterday by GlitterSniffer Cosmetics proprietor Lela Warren. Lela asked for my assistance in obtaining information to address the refund issues. The following is the plan currently in place to address any monies owed by GlitterSniffer Cosmetics for recalled product, unreceived product, consignments, and fundraisers/charities.

If you purchased recalled products, did not receive product for which you paid, worked with GS on a consignment basis, or had a fundraiser in your name GS asks that you email them using the form provided below. They ask that this format be used so it will be easier for tracking purposes. You will receive an automated response to your email which will serve as your confirmation that your information has been received and has been put into queue for refund. For those affected by the recall the information provided in the email should be sufficient to find your original purchase receipt in GS' records. If the receipt is unable to be located GS will then contact you and ask for either a forwarded email receipt or a screenshot of the Paypal purchase. No products will need to be shipped back to the company to qualify for a refund as your receipt will serve as your proof of purchase. Any information provided to GS will be used for the purposes of refund only.

There is no set timeline at this point for when GS will begin selling again or for how long the refund process will take. A percentage as yet to be determined of GS weekly sales will be earmarked specifically for refunds. GS will provide to me on a weekly basis totals and proof of refunds. I will track the progress to ensure that refunds are being remitted in a timely manner and I will post the weekly totals until such time as all refunds have been paid in full. Lela has stated that she is committed to making this right and has welcomed my continued monitoring of the situation to ensure that the process goes smoothly. If for any reason your refund is denied I ask that you please let me know. While I am not actively involved in the refund process except to post as I always have I do believe that any denials are very germane into shedding light on GS commitment to the refund process.

GlitterSniffer Cosmetics does plan to use funds made from the sale of cosmetics to issue these refunds. Lela has stated that she intends to be fully FDA compliant in the manufacture and sale of these products. FDA has a visit scheduled this week for GS and Lela will be working with them to ensure compliance.

This will be a slow process. Since sales are not expected to be what they once were it may take some time but Lela has committed to refunding everyone who is entitled. This is contingent upon GS being able to operate as a business without interference as currently it is beyond Lela's means to issue refunds with her current work situation .

Lela will be contacting TWLOHA, GLAAD, and ASPCA to work out the issue of the charity funds. Ideas at this point include volunteer work, item donation,or a percentage of the weekly refund money to be specifically earmarked for the charities. There will be further information regarding the charities once they have been contacted.

The refunds will be processed in the order in which they are received, save for Vanessa Barfield and Christie Brooks. At my suggestion GS will be remitting the funds due to them first as their particular situations predated the recall. Lela is still deciding at this point how much the refunds will be per pot and will make that information available as soon as a determination is made.

At this point the GS Facebook Fan Page is once again active and several public posts have been made by Lela. Comments are being moderated so if you choose to post to the page it may not appear immediately. Lela does not have posting privileges to the Complaints Page and there are no plans for her access to be restored.

Here is the form GS requests that anyone wanting a refund send via email to glittersniffercosmetics@gmail.com. They ask that the form be filled out as completely as possible in this format to make the process of finding receipts easier and to speed the process along. Please use the subject line 'Refund Request' to make the email easier to catagorize.

Customer Name- (Name used to place order)
Customer Email- (Email used to place order)
Order Date-
Order Amount-
Transaction ID's- Not required, send only if available
Did you order through Paypal or by other means?
What did you order?
In the event that we cannot find your receipt for this order, do you have access to it?
Any other information you might feel help us help you?

Lela has stated that she is open to any suggestions or feedback that anyone may have regarding GlitterSniffer Cosmetics or the refund process. She is well aware that not everyone will agree with this course of action and states she is fully prepared for whatever reaction may come from her decision to reopen. She maintains that she is committed to her business and will be posting a journal that will be readily accessible to all via the GS Fan Page in order to keep people informed and solicit feedback. She intends to do everything she can to make GS a success.

Though I have had in depth conversations regarding this decision on the part of GlitterSniffer Cosmetics in terms of the refund process the final decision to move forward rests with GS and, ultimately, Lela, as do the consequences and repercussions of that decision and the commitments being made. I will continue to post about the situation to ensure that refunds are being remitted and all guidelines are being followed and will not hesitate to publish whatever the outcome may be. 

Wash, Rinse, Repeat: GlitterSniffer Cosmetics Commits to Change

On April 10, 2011 GlitterSniffer Cosmetics recommitted to a 3-5 day turnaround time, and a "150%" commitment to turn "this ship around". They cited "a serious rough few months" and depression, but stated they were finally ready to make some "serious changes".

GlitterSniffer Cosmetics has a history of recognizing the need for change and committing to it.

From July 28, 2010:

December 21, 2010:

October 23, 2010:

December 23, 2010:

and from January 13, 2011, the 'official' recall information.

In the ten days since their commitment to give 150% here is the reality of what has been happening:

The email address was supplied by a fan, not GS.

 

All these were taken from the GS Facebook Fan Page and most have since been removed.

From 4/19/11, an announcement that orders were being sent. Of the eight replies from paying customers waiting for orders four were asking about replacement or incorrect orders.

Currently the only thing publicly for sale on the GlitterSniffer Cosmetics Artfire is a 1/2 Pot of Pigment for $1.00.

There are no ingredients in this listing. As they are technically samples the FDA does not require ingredients to be labeled, though it should be noted that GS themselves committed to list all ingredients for all products they sold after the recall.

 

Though it has been reiterated numerous times and the company has recognized the need for change and even commits to it it is demonstrable that they continue to fail to follow through, with the issues arising again in increasingly shorter intervals. People are still waiting on refunds promised since December. Orders are still incorrect, if they are received at all. Emails are still going unanswered. 

When two blogs, a Twitter, and a Facebook page are created to inform people of your business practices, and the page alone has a membership that is 10% of your company's Facebook fan base that should be a clear indicator that something is extremely amiss.

That the company committed to serious changes not ten days ago and then went right back to not answering emails shows that it's going to take a mighty big rudder and a steady hand at the helm to turn the GS ship around. I know I for one will be watching to see how exactly they plan to do it.

Mark Twain once said “If you do what you’ve always done, you’ll get what you always got.” It seems in the case of GlitterSniffer Cosmetics  truer words have never been spoken.

Promises, Promises

Posted October 23, 2010:

Posted exactly 2 months later, December 23, 2010:

 

 

Emphasis is not mine.

 Let's take this point by point.

I promise to treat you how I would like to be treated.

Currently GlitterSniffer Cosmetics is refusing to refund anyone for a period of at least 6 months. It can be surmised from this promise that GlitterSniffer Cosmetics new policy is to send out product to all of their customers but not expect payment for 6 months. After all, they want to treat everyone the way they would like to be treated. But we also know that they are currently billing their customers upfront, expecting payment before remitting product. If we go by this promise, treating people as they want to be treated, then GlitterSniffer Cosmetics will immediately refund everyone that is owed money via company check or bank issued money order sent via certified mail or start delaying billing for all current customers for 6 months. As waiting 6 months to receive payment makes absolutely no business sense, it also makes absolutely no logical sense that GS would refuse anyone a timely refund that they rightfully deserve

I will answer all emails within 24 hours.  

From GlitterSniffer Cosmetics Recall FAQ

Here is the reality of the situation:

And this is not the only complaint of emails not being answered, just the most recent.

I promise you the highest quality cosmetics money can buy.

See here (where you can also see one of Vanessa Barfields Tattoo Bags that she was never paid for), here, here, and here. This latest review, while better, still shows evidence of improper packaging and a less than hoped for texture to some of the products.

I promise quality control that all color will remain consistent.

For GlitterSniffer Cosmetics definition of slight variations see here.

I promise to grow at my own speed and keep my priorities straight.

This is where GS priorities lie.

GlitterSniffer Cosmetics is not issuing refunds, but is instead giving away free samples.

From this point forward, we will only be selling through our official GlitterSniffer Cosmetics website.
Here is GS Artfire and their (possibly unused but still active) Big Cartel.

We are discarding all of our old stock...
The old stock was not discarded, but was instead sold off in a lot (see here). And here are purported photos of the actual pigments received by the buyer, posted to the Glittersniffer Complaints Facebook.

All ingredients that could be found in our products will be listed on the GS website.
And further, agreeing to provide specific ingredients:

Here is a current listing for the Harajuku Collection on Artfire.No specific ingredients, just a vague "may contain..."

This ingredients list differs from the one posted on the official site for the full collection, but matches the ingredients for the sample sizes.

Do you know what you are putting on your eyes?

Does GlitterSniffer Cosmetics know what you are putting on your eyes?

We have applied for a business license in the state of Michigan.
No, GlitterSniffer Cosmetics. No you haven't.

Out of the nine promises and commitments made by GlitterSniffer Cosmetics since October 23 none of them have been honored.

2/9/11 ETA: Corrected a link to a blog post showing the tattoo bags and product packaging.