Better Business Bureau Followup

I received an email from the Better Business Bureau today. It contained a special link to my complaint, and I had to provide my email address at that link to access their response. Here is the BBB response to my complaint in full (changed only to remove my identifying information:

BBB of Detroit & Eastern Michigan

26777 Central Park Blvd, Ste. 100

Southfield, MI 48076-4163

Phone: (248)223-9400 | Fax: (248)356-5156

www.easternmichiganbbb.org

12/29/2010

Dear redacted:

This message is in regard to your complaint submitted on redacted against Glittersniffer Cosmetics.  Your complaint was assigned ID redacted.
Your complaint has been reviewed by the BBB and added to our files regarding consumer experience of a business, consider contacting the Attorney General / Health Department.  If applicable, your complaint will be passed to the business for information purposes only.  BBB will not take any further steps with regard to this complaint.

Regards,
Rebecca Gohlke

The Better Business Bureau

Fax: 248-356-5156

I have mixed feelings about this response. On the one hand I am pleased that the complaint was added to the database so that others may review it prior to purchase, but I am a bit disappointed that the BBB will not be acting on my behalf to help me obtain resolution.

At the link, under the Actions tab, it states the BBB closed the complaint as it was beyond their purview. I do find it very telling that they referred me to the Attorney General/Health Department. It would seem that they deem the complaint sound enough that it should be investigated by state agencies.

I had not thought to contact the Wayne County Health Department. I am breaking my moratorium on filing complaints to research and file if necessary.

Better Business Bureau

I filed a complaint with The Better Business Bureau of Michigan. I accessed the site and searched for GlitterSniffer. I was able to review their accreditation (none) and complaint history (also none).  I had to provide my personal information, transaction information, and a summary of my complaint.

Before I started my complaint I was advised that the BBB would contact GS within 2 business days and be asked to respond within 14 business days. If no response is received they will attempt to contact GS again. It stated I would be notified of the company's response, or lack thereof, and the timeline for that is usually 30 days. I received a confirmation email with information regarding which BBB office would be handling my complaint.