Showing posts with label ASPCA. Show all posts
Showing posts with label ASPCA. Show all posts
Monday, July 11, 2011
GlitterSniffer Cosmetics Refund Information
I was contacted via email yesterday by GlitterSniffer Cosmetics proprietor Lela Warren. Lela asked for my assistance in obtaining information to address the refund issues. The following is the plan currently in place to address any monies owed by GlitterSniffer Cosmetics for recalled product, unreceived product, consignments, and fundraisers/charities.
If you purchased recalled products, did not receive product for which you paid, worked with GS on a consignment basis, or had a fundraiser in your name GS asks that you email them using the form provided below. They ask that this format be used so it will be easier for tracking purposes. You will receive an automated response to your email which will serve as your confirmation that your information has been received and has been put into queue for refund. For those affected by the recall the information provided in the email should be sufficient to find your original purchase receipt in GS' records. If the receipt is unable to be located GS will then contact you and ask for either a forwarded email receipt or a screenshot of the Paypal purchase. No products will need to be shipped back to the company to qualify for a refund as your receipt will serve as your proof of purchase. Any information provided to GS will be used for the purposes of refund only.
There is no set timeline at this point for when GS will begin selling again or for how long the refund process will take. A percentage as yet to be determined of GS weekly sales will be earmarked specifically for refunds. GS will provide to me on a weekly basis totals and proof of refunds. I will track the progress to ensure that refunds are being remitted in a timely manner and I will post the weekly totals until such time as all refunds have been paid in full. Lela has stated that she is committed to making this right and has welcomed my continued monitoring of the situation to ensure that the process goes smoothly. If for any reason your refund is denied I ask that you please let me know. While I am not actively involved in the refund process except to post as I always have I do believe that any denials are very germane into shedding light on GS commitment to the refund process.
GlitterSniffer Cosmetics does plan to use funds made from the sale of cosmetics to issue these refunds. Lela has stated that she intends to be fully FDA compliant in the manufacture and sale of these products. FDA has a visit scheduled this week for GS and Lela will be working with them to ensure compliance.
This will be a slow process. Since sales are not expected to be what they once were it may take some time but Lela has committed to refunding everyone who is entitled. This is contingent upon GS being able to operate as a business without interference as currently it is beyond Lela's means to issue refunds with her current work situation .
Lela will be contacting TWLOHA, GLAAD, and ASPCA to work out the issue of the charity funds. Ideas at this point include volunteer work, item donation,or a percentage of the weekly refund money to be specifically earmarked for the charities. There will be further information regarding the charities once they have been contacted.
The refunds will be processed in the order in which they are received, save for Vanessa Barfield and Christie Brooks. At my suggestion GS will be remitting the funds due to them first as their particular situations predated the recall. Lela is still deciding at this point how much the refunds will be per pot and will make that information available as soon as a determination is made.
At this point the GS Facebook Fan Page is once again active and several public posts have been made by Lela. Comments are being moderated so if you choose to post to the page it may not appear immediately. Lela does not have posting privileges to the Complaints Page and there are no plans for her access to be restored.
Here is the form GS requests that anyone wanting a refund send via email to glittersniffercosmetics@gmail.com. They ask that the form be filled out as completely as possible in this format to make the process of finding receipts easier and to speed the process along. Please use the subject line 'Refund Request' to make the email easier to catagorize.
Customer Name- (Name used to place order)
Customer Email- (Email used to place order)
Order Date-
Order Amount-
Transaction ID's- Not required, send only if available
Did you order through Paypal or by other means?
What did you order?
In the event that we cannot find your receipt for this order, do you have access to it?
Any other information you might feel help us help you?
Lela has stated that she is open to any suggestions or feedback that anyone may have regarding GlitterSniffer Cosmetics or the refund process. She is well aware that not everyone will agree with this course of action and states she is fully prepared for whatever reaction may come from her decision to reopen. She maintains that she is committed to her business and will be posting a journal that will be readily accessible to all via the GS Fan Page in order to keep people informed and solicit feedback. She intends to do everything she can to make GS a success.
Though I have had in depth conversations regarding this decision on the part of GlitterSniffer Cosmetics in terms of the refund process the final decision to move forward rests with GS and, ultimately, Lela, as do the consequences and repercussions of that decision and the commitments being made. I will continue to post about the situation to ensure that refunds are being remitted and all guidelines are being followed and will not hesitate to publish whatever the outcome may be.
If you purchased recalled products, did not receive product for which you paid, worked with GS on a consignment basis, or had a fundraiser in your name GS asks that you email them using the form provided below. They ask that this format be used so it will be easier for tracking purposes. You will receive an automated response to your email which will serve as your confirmation that your information has been received and has been put into queue for refund. For those affected by the recall the information provided in the email should be sufficient to find your original purchase receipt in GS' records. If the receipt is unable to be located GS will then contact you and ask for either a forwarded email receipt or a screenshot of the Paypal purchase. No products will need to be shipped back to the company to qualify for a refund as your receipt will serve as your proof of purchase. Any information provided to GS will be used for the purposes of refund only.
There is no set timeline at this point for when GS will begin selling again or for how long the refund process will take. A percentage as yet to be determined of GS weekly sales will be earmarked specifically for refunds. GS will provide to me on a weekly basis totals and proof of refunds. I will track the progress to ensure that refunds are being remitted in a timely manner and I will post the weekly totals until such time as all refunds have been paid in full. Lela has stated that she is committed to making this right and has welcomed my continued monitoring of the situation to ensure that the process goes smoothly. If for any reason your refund is denied I ask that you please let me know. While I am not actively involved in the refund process except to post as I always have I do believe that any denials are very germane into shedding light on GS commitment to the refund process.
GlitterSniffer Cosmetics does plan to use funds made from the sale of cosmetics to issue these refunds. Lela has stated that she intends to be fully FDA compliant in the manufacture and sale of these products. FDA has a visit scheduled this week for GS and Lela will be working with them to ensure compliance.
This will be a slow process. Since sales are not expected to be what they once were it may take some time but Lela has committed to refunding everyone who is entitled. This is contingent upon GS being able to operate as a business without interference as currently it is beyond Lela's means to issue refunds with her current work situation .
Lela will be contacting TWLOHA, GLAAD, and ASPCA to work out the issue of the charity funds. Ideas at this point include volunteer work, item donation,or a percentage of the weekly refund money to be specifically earmarked for the charities. There will be further information regarding the charities once they have been contacted.
The refunds will be processed in the order in which they are received, save for Vanessa Barfield and Christie Brooks. At my suggestion GS will be remitting the funds due to them first as their particular situations predated the recall. Lela is still deciding at this point how much the refunds will be per pot and will make that information available as soon as a determination is made.
At this point the GS Facebook Fan Page is once again active and several public posts have been made by Lela. Comments are being moderated so if you choose to post to the page it may not appear immediately. Lela does not have posting privileges to the Complaints Page and there are no plans for her access to be restored.
Here is the form GS requests that anyone wanting a refund send via email to glittersniffercosmetics@gmail.com. They ask that the form be filled out as completely as possible in this format to make the process of finding receipts easier and to speed the process along. Please use the subject line 'Refund Request' to make the email easier to catagorize.
Customer Name- (Name used to place order)
Customer Email- (Email used to place order)
Order Date-
Order Amount-
Transaction ID's- Not required, send only if available
Did you order through Paypal or by other means?
What did you order?
In the event that we cannot find your receipt for this order, do you have access to it?
Any other information you might feel help us help you?
Lela has stated that she is open to any suggestions or feedback that anyone may have regarding GlitterSniffer Cosmetics or the refund process. She is well aware that not everyone will agree with this course of action and states she is fully prepared for whatever reaction may come from her decision to reopen. She maintains that she is committed to her business and will be posting a journal that will be readily accessible to all via the GS Fan Page in order to keep people informed and solicit feedback. She intends to do everything she can to make GS a success.
Though I have had in depth conversations regarding this decision on the part of GlitterSniffer Cosmetics in terms of the refund process the final decision to move forward rests with GS and, ultimately, Lela, as do the consequences and repercussions of that decision and the commitments being made. I will continue to post about the situation to ensure that refunds are being remitted and all guidelines are being followed and will not hesitate to publish whatever the outcome may be.
Wednesday, February 9, 2011
Charity Followup-TWLOHA
Yesterday I contacted TWLOHA, ASPCA and GLAAD to followup on the promised charity donations by GlitterSniffer Cosmetics.
Briefly, the situation is thus: GlitterSniffer Cosmetics raised money for the charities and originally set a donation date of December 24, 2010. The money was not donated but was instead used to fund the recall of unsafe products sold by GlitterSniffer Cosmetics. Several of the GLAAD pigments were part of that recall. GlitterSniffer Cosmetics stated they would reraise the charity money. On January 4, 2011, TWLOHA confirmed that they expected the donation to be made within the month. The donation to TWLOHA still has not been made. All posts relating to charity, including screenshots of commitments made by GlitterSniffer Cosmetics, may be found here.
GlitterSniffer Cosmetics was recently asked about the money raised for charity and gave an amount totaling a little over $3,000.00 for all three charities.
Today I received the following email from TWLOHA.
Meanwhile, GlitterSniffer Cosmetics is having various sales (of unlabeled randoms which do not appear to meet FDA requirements for labeling and possibly violate Artfire's TOS as if they do not meet FDA labeling requirements they are subject to recall) and giving away free samples, postage paid.
One would think that donating money that was raised for charity and refunding customers for unusable products would be the company's first priority. That, however, does not appear to be the case.
I have not heard back from the ASPCA or GLAAD as yet, but will do a followup post as more information becomes available.
Briefly, the situation is thus: GlitterSniffer Cosmetics raised money for the charities and originally set a donation date of December 24, 2010. The money was not donated but was instead used to fund the recall of unsafe products sold by GlitterSniffer Cosmetics. Several of the GLAAD pigments were part of that recall. GlitterSniffer Cosmetics stated they would reraise the charity money. On January 4, 2011, TWLOHA confirmed that they expected the donation to be made within the month. The donation to TWLOHA still has not been made. All posts relating to charity, including screenshots of commitments made by GlitterSniffer Cosmetics, may be found here.
GlitterSniffer Cosmetics was recently asked about the money raised for charity and gave an amount totaling a little over $3,000.00 for all three charities.
Today I received the following email from TWLOHA.
Hey there,The timeline that was given originally to TWLOHA was December 24, 2010, which was then extended to within a month of January 4, 2011, which has now been extended to five months.
Thank you for writing to us and expressing your concerns about
Glittersniffer Cosmetics. We have been in contact with the people at
the GS company and have been aware of their fundraising efforts since
the beginning steps. They let us know that they were not able to make
the intended donation before the end of the year, but they are hoping
to have it to us within the next five months. We understand that
sometimes there are unexpected complications in running a business,
and we trust that GS Cosmetics will follow through on their intended
donation. Thanks for asking.
With Hope,
Team TWLOHA
Meanwhile, GlitterSniffer Cosmetics is having various sales (of unlabeled randoms which do not appear to meet FDA requirements for labeling and possibly violate Artfire's TOS as if they do not meet FDA labeling requirements they are subject to recall) and giving away free samples, postage paid.
One would think that donating money that was raised for charity and refunding customers for unusable products would be the company's first priority. That, however, does not appear to be the case.
I have not heard back from the ASPCA or GLAAD as yet, but will do a followup post as more information becomes available.
Sunday, January 2, 2011
Charity
I contacted the ASPCA, TWLOHA, and GLAAD and informed them that their organizations names were used to raise funds that are now being used for personal use.
I outlined the situation, and included links to the products as well as the recall list, as GLAAD had 3 pigments recalled as either not being FDA approved or not approved for eye use.
I also included a link to this screenshot where Lela admits that the money is not being donated and that she will have to reraise it.
I cannot speak to it specifically but aside from the potential charity fraud it appears this may also fall under the copyright and trademark issues as well.
I outlined the situation, and included links to the products as well as the recall list, as GLAAD had 3 pigments recalled as either not being FDA approved or not approved for eye use.
I also included a link to this screenshot where Lela admits that the money is not being donated and that she will have to reraise it.
I cannot speak to it specifically but aside from the potential charity fraud it appears this may also fall under the copyright and trademark issues as well.
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