Friday, February 18, 2011

Artfire Followup

I apologize for the lack of posts. I had a situation arise that required my attention. I have much to share over the next few days, but will start with this.

I emailed Artfire a few days ago at service@artfire.com. I was not the only one. There were several replies today, all with the same information.

In my email I outlined the various Artfire TOS violations that may be occurring in GlitterSniffer Cosmetics shop.

The email contained a confidentiality disclaimer. The disclaimer is very binding so I will not reiterate it here, but I will say it differed from the reply to my previous email about GlitterSniffer Cosmetics in one very significant way, and I am satisfied with their response.

Those looking for the GlitterSniffer Cosmetics Artfire will find it empty. To curb speculation it should be noted that the company announced it would be closing to catch up on orders.


They were unable to meet their stated turnaround time of 5 business days:



The turnaround time is now 8-10 days. This was announced via the company's Facebook Fan Page.


According to the FTC Mail and Order Telephone Merchandise Rule, which also covers internet sales:
If, after taking the customer’s order, you learn that you cannot ship within the time you stated or within 30 days, you must seek the customer’s consent to the delayed shipment. If you cannot obtain the customer’s consent to the delay -- either because it is not a situation in which you are permitted to treat the customer’s silence as consent and the customer has not expressly consented to the delay, or because the customer has expressly refused to consent -- you must, without being asked, promptly refund all the money the customer paid you for the unshipped merchandise.
 It is not clear if GlitterSniffer Cosmetics has contacted its customers to gain this consent, but at least one consumer was not satisfied:


2/18/11 ETA: Added Label "Complaints I Filed"

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