Friday, February 18, 2011
Artfire Followup
I apologize for the lack of posts. I had a situation arise that required my attention. I have much to share over the next few days, but will start with this.
I emailed Artfire a few days ago at service@artfire.com. I was not the only one. There were several replies today, all with the same information.
In my email I outlined the various Artfire TOS violations that may be occurring in GlitterSniffer Cosmetics shop.
The email contained a confidentiality disclaimer. The disclaimer is very binding so I will not reiterate it here, but I will say it differed from the reply to my previous email about GlitterSniffer Cosmetics in one very significant way, and I am satisfied with their response.
Those looking for the GlitterSniffer Cosmetics Artfire will find it empty. To curb speculation it should be noted that the company announced it would be closing to catch up on orders.
They were unable to meet their stated turnaround time of 5 business days:
The turnaround time is now 8-10 days. This was announced via the company's Facebook Fan Page.
According to the FTC Mail and Order Telephone Merchandise Rule, which also covers internet sales:
I emailed Artfire a few days ago at service@artfire.com. I was not the only one. There were several replies today, all with the same information.
In my email I outlined the various Artfire TOS violations that may be occurring in GlitterSniffer Cosmetics shop.
The email contained a confidentiality disclaimer. The disclaimer is very binding so I will not reiterate it here, but I will say it differed from the reply to my previous email about GlitterSniffer Cosmetics in one very significant way, and I am satisfied with their response.
Those looking for the GlitterSniffer Cosmetics Artfire will find it empty. To curb speculation it should be noted that the company announced it would be closing to catch up on orders.
They were unable to meet their stated turnaround time of 5 business days:
The turnaround time is now 8-10 days. This was announced via the company's Facebook Fan Page.
According to the FTC Mail and Order Telephone Merchandise Rule, which also covers internet sales:
If, after taking the customer’s order, you learn that you cannot ship within the time you stated or within 30 days, you must seek the customer’s consent to the delayed shipment. If you cannot obtain the customer’s consent to the delay -- either because it is not a situation in which you are permitted to treat the customer’s silence as consent and the customer has not expressly consented to the delay, or because the customer has expressly refused to consent -- you must, without being asked, promptly refund all the money the customer paid you for the unshipped merchandise.It is not clear if GlitterSniffer Cosmetics has contacted its customers to gain this consent, but at least one consumer was not satisfied:
2/18/11 ETA: Added Label "Complaints I Filed"
Labels:
Artfire,
Complaints I Filed,
GlitterSniffer Cosmetics,
Mail and Telephone Order Merchandise Rule
Subscribe to:
Post Comments (Atom)
You're Not Alone
Subscribe
Easy Access
ACE Books
Amazon Payments
Artfire
ASPCA
Attorney General
Bellasugar
Better Business Bureau
Big Cartel
Business Opportunity
Buyer Beware
Cellini Red
Charity
Child Safety
Closing
Coastal Scents
Complaints I Filed
Consumer Affairs
Consumer Product Safety Commission
Consumer Reports
Consumerist
Contact
Copyright
Cosmetic Safety
Craftzine.com
Craigslist
Cream Eyeliner
Dammit Pigment
Detroit Handmade
Detroit Urban Craft Fair
Disney
Double Labels
Ebay
Email
Etsy
Etsy Call Out Blog
Facebook
FDA
Federal Trade Commision
Flickr
Frankening
Freedom Of Information Act
FTC
Get Crafty
Gift Cards
Gift Certificates
Gift Exchange
GLAAD
Glam Rock Magazine
glittermail
GlitterSniffer
GlitterSniffer Bath
GlitterSniffer Cosmetics
GlitterSnifferCosmetics.highwire.com
Glow in the Dark
Google Checkout
Handmade
HBO
I Answer Your Questions
Ingredients
Internet Crime Complaint Center
Kids in Danger
Labeling
Lawsuit
Listia
Mail and Telephone Order Merchandise Rule
Maker City Faire
Mascara
Media
MedWatch
Mermaid Tail
Michigan Department of Agriculture
Michigan Radio
Mineral Makeup Class
My Story
New Products
News
Not Approved
OFT
Old Stock
Open Letter
Overview
Party
Paypal
Perfect Mint
Personally Identifying Information
PETA
Pigmentchick
PIRGIM
Pissed Consumer
Promises
Psycho Bath Co
PureLuxe
purpose
Randoms
Recall
Refund
Rep. John D. Dingell
Repackaging
RipOffReport.com
Sanrio
Seuss
Soap
Statement
Store Credit
Technorati
Terms of Service
The Conservatorie
The Princess Bride
The Spotted Box
Tim Burton
True Blood
TWLOHA
USPS
Vegan
Wayne County Health Department
Web
Wholesale
Women's Health
Working Girl Cosmetics
Your Story
Blog Archive
-
►
2012
(2)
- 05/06 - 05/13 (1)
- 01/08 - 01/15 (1)
-
▼
2011
(171)
- 12/25 - 01/01 (1)
- 11/20 - 11/27 (1)
- 11/13 - 11/20 (2)
- 11/06 - 11/13 (1)
- 09/04 - 09/11 (1)
- 08/21 - 08/28 (1)
- 08/14 - 08/21 (2)
- 07/31 - 08/07 (4)
- 07/24 - 07/31 (2)
- 07/17 - 07/24 (1)
- 07/10 - 07/17 (2)
- 07/03 - 07/10 (1)
- 06/26 - 07/03 (2)
- 06/19 - 06/26 (2)
- 06/05 - 06/12 (1)
- 05/29 - 06/05 (1)
- 05/22 - 05/29 (2)
- 05/15 - 05/22 (7)
- 05/08 - 05/15 (5)
- 05/01 - 05/08 (6)
- 04/24 - 05/01 (7)
- 04/17 - 04/24 (6)
- 04/10 - 04/17 (2)
- 03/13 - 03/20 (3)
- 03/06 - 03/13 (1)
- 02/27 - 03/06 (7)
- 02/20 - 02/27 (9)
- 02/13 - 02/20 (3)
- 02/06 - 02/13 (11)
- 01/30 - 02/06 (7)
- 01/23 - 01/30 (16)
- 01/16 - 01/23 (14)
- 01/09 - 01/16 (8)
- 01/02 - 01/09 (32)
-
►
2010
(53)
- 12/26 - 01/02 (53)
About Me
Powered by Blogger.
No comments:
Post a Comment
Please be constructive in your comments. Any comments posted to this blog that may be considered defamatory, inflammatory, or threatening to anyone will be removed.