Thursday, January 13, 2011

Update

I have 10 posts in various stages of writing and editing. With the influx of information over the last week there has been a lot to go through. The Facebook page has taken on a life of it's own, and most of my attention has been there.

I am continuing on my quest for a refund and to get the word out. I do, however, need to regroup.

I appreciate your understanding for the radio silence. To be sure, I am no less committed to my goal. For those that do not follow the FB page, I leave you with this. Lela asked today what she could do, apart from shutting down GS. Again, please indulge me as I post my response.

Lela- Thank you for your question. I've pondered it and here is what I respectfully request. I would like a refund for all my pigments, a refund for anyone who feels unsafe using your products, all charity monies to be remitted forthwith, FDA compliance in regards to labeling and ingredients, compliance with Postal regulations for shipping, FTC regulations for interstate commerce, transparent acts of change on the part of GS that were not spurred on by a complaints blog, and mostly, a true act of contrition.

You have apologized repeatedly, to be sure, but from my observation, it has been less than contrite. There is always a reason (People wanted me to sell neons. I had no choice.) or an excuse (I tried to include a note that the reds weren't vegan.). The time for reasons and excuses is past. You treated these people as your friends, as your family. You must understand that makes this situation even harder to deal with. You sold a dream that turned out to be nothing but smoke and mirrors. You took the most sacred trust imaginable and violated it. I want you to actually, for even one second, understand the enormity of what you have done and the incredible damage, both physically and emotionally, that you have caused.

I do not wish to see your business shut down, but unless and until I see true change in the business behaviors of GS I will not stop. I will continue posting, I will continue running the page, I will watch your site to ensure that regulations are followed. If you choose not to police yourself I will do it for you, because that sacred trust which you so carelessly betrayed means something to me.

I apologize if this offends you, but you solicited my response. I also apologize for the slightly emotional nature of it, but I truly feel it needed to be said.

Be well, Lela. We've got a long road ahead of us.

2 comments:

  1. I agree wholeheartedly. This was a wonderfully written letter. I hope she understands a little better now what she has done.

    ~signed the lady who is STILL having eye problems

    ReplyDelete
  2. Zen- I think through all this that is what I want most- a true, honest, human response, without an XOXO following it.

    ReplyDelete

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