Sunday, January 16, 2011

Refund

I received an email today from GlitterSniffer. It contained a request for my refund amount and Paypal address and the generous offer to be first in line to receive a refund. It disclosed that although the process has taken some time that it has now begun. Here is my response:
Lela,

Thank you so much for your email. It is good to know that you are working towards a resolution to this matter.

While I do appreciate the offer, I believe that I will wait my turn in line for a refund. I have previously sent you 3 emails, a money request, and 2 reminders via Paypal, all with the details you have requested. As you process the refunds in the order they are received I am confident you will eventually get to mine. I, of course, will update the blog when it is received.

Again, thank you for contacting me. I look forward to watching you turn this around.

Have a great day,
GS Complaints
 I received another email requesting that I disclose which refund request was mine. Here is my response:
Lela,

Again, thank you for contacting me.

As I said before I have already provided you with all the necessary information to process my refund. Please do not mistake my reticence for being uncooperative. I want to ensure that my refund is processed in the order in which it was received as that seems the most fair for everyone involved. I respect what you are trying to do from a customer service standpoint, and it is much appreciated, but as you process all claims, disputes, and money requests mine will eventually be included. I will wait patiently just like everyone else.

I do look forward to a speedy resolution, and I wish you luck going forward.

GS Complaints
 And that is where we stand for now. I will wait for my refund and continue to update the blog with all information regarding that refund, complaints I have filed, and any other information that is relevant to the matter.

2 comments:

  1. Sure sounds a lot like she just wanted to simply figure out who you were exactly. I find this offer a little sad too, because there should be no 'quickpath' where others who are more outspoken get their refund before those who are further ahead on the que. It really does sound like an attempt to still the ripples. I applaud your decision!

    ReplyDelete
  2. That is very nice of you. And stand by remaining anonymous. It is none of her business and she should just get on the ball and start taking of business . . . which we know she won't.

    ReplyDelete

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