Thursday, December 30, 2010

Feedback Please

First of all I wanted to say thank you for the overwhelming response to this blog. Along with the comments I have received several emails thanking me for the information presented. I am glad that you are finding value in it, even if I can only record my experience and not recommend that you follow the same path. I am also happy to report that I have only received one negative response so far. I was braced for an onslaught, so that's not bad at all.

It's a bit scary to me to look at the page view stats on Blogger and see how many people might have an interest in this because they were affected by GlitterSniffer in some way. But it's that, and your response, that keeps me going, even when I am exhausted by all the research and followup.

I never really thought that this would occupy as much of my time as it has, but as it's grown I find myself more than ever committed to following through in making sure that I have done everything in my power to recover my funds and inform as many people as possible.

That being said, I posted a Buyer Beware about a company I suspect of selling unsafe pigments. This was outside of my stated Purpose and scope of what this blog was started for. I've already stated my reasons for doing so in that post.

I bring it up because I want your honest opinion. I plan on continuing my efforts to recover from GS and that will remain the main focus for me, but would you like to see more of these posts going forward (providing I find anything else untoward)? The posts would be strictly for informational purposes only, presented without personal comment from me. I would, of course, be following up with the companies to request removal or labeling changes, as per FDA guidelines.

I've also been asked via email to recommend companies I do buy from. I've refrained from doing that because, to be honest, I don't consider myself any kind of authority on makeup. I was considering posting my experiences regarding customer service, however-things like was the order correct, was it received in a timely manner, was it as described, etc. I know there are already a ton of reviews out there that provide this information along with product review, and I don't want to be redundant/overstep my bounds, but if it would aid in making an informed purchase I would be happy to post that information as well. I figure if I stick to the facts of the purchase, without personal comment, that it should not interfere with the main purpose of this blog. I was also thinking about linking to reviews where the blogger feels that the customer service leaves something to be desired. I am, after all, only one person and can't buy from everyone. I also understand that if you are a purchaser of MMU and are reading this blog then you probably read other blogs as well. Again, I don't want to be redundant.

I really don't know if this is the direction I want to go in. What I do know is that we have the right as consumers to be as informed as possible.

Thoughts?

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