Wednesday, December 29, 2010

Etsy Followup

I got curious today as to how Etsy would be informing it's users about GlitterSniffers unsafe products. I responded to my previous complaint and received an email that stated that they could not tell me any specific action that would be taken, but that they would abide by their Terms of Use.

I checked and this is what it has to say (emphasis mine):
Etsy acts as a venue to allow users who comply with Etsy's policies to offer, sell and buy certain handmade goods within a fixed-price format. Etsy is not directly involved in the transaction between buyers and sellers. As a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for items. Etsy does not pre-screen users or the content or information provided by users. Etsy cannot ensure that a buyer or seller will actually complete a transaction.
Consequently, Etsy does not transfer legal ownership of items from the seller to the buyer.
Etsy cannot guarantee the true identity, age, and nationality of a user. Etsy encourages you to communicate directly with potential transaction partners through the tools available on the Site. You may also wish to consider using a third-party escrow service or services that provide additional user verification.
You agree that Etsy is a venue and as such is not responsible or liable for any content, for example, data, text, information, usernames, graphics, images, photographs, profiles, audio, video, items, and links posted by you, other users, or outside parties on Etsy. You use the Etsy service at your own risk.
I infer from this document that Etsy has no intention of telling anyone about GlitterSniffer.

Additionally, there was a comment on one of the posts that suggested that GS was banned from Etsy due to linking to their outside website, I'm inclined to believe it, as I also found this in Etsy's Do's and Don'ts:

  • You may not use Etsy to direct shoppers to another online selling venue to purchase the same items as listed in your Etsy shop, as this may constitute fee avoidance. This includes posting links/URLs or providing information sufficient to locate the other online venue(s).

  • An Etsy account may not be used for the purpose of redirecting traffic to another web location. This includes shops in Vacation Mode. Please contact Support to have your account closed if you are no longer using it.

  • Etsy's terms make interesting reading, actually.


    1. When I did an etsy complain against them when my order never arrived I got an email back saying because they didn't respond they were being banned. Now I would love to think I got them banned, but my rational mind says either they were already banned by then or this was one of the straws that broke the camels back because I bet they were having lots of claims and doing bad things like link backs.

    2. Kira- Sadly, I don't think we're ever going to get the real story on why they left Etsy, either voluntarily or involuntarily.


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