Thursday, August 18, 2011

You've Got Glittermail...And Another Customers Address

I posted recently about the store credit packages for GlitterSniffer Cosmetics. There have been some new developments with the glittermail that has been received.

In at least three cases those that received store credit packages got packages that had postage due. One of the customers who received one of these packages noticed that there appeared to be two labels on her package, one on top of the other. After removing the top label she found another label with a different customer name and address. Two other packages also had the same issue, though one was peeled back to reveal the customers own address on the second label.

The double labels could explain the postage due as it appears the label was paid and printed out for one customer, but then covered with another name and address and shipped. It is speculation at this point as to why this occurred, but it does, once again, put customer information into hands in which it does not belong. Below are pictures of two of the double labels, edited to remove personally identifying information. I am leaving in a portion of the zip code or the first letter of the city name so that it is clear these are indeed two different customer addresses.

For the first package the only issue was the postage due. The products arrived as discussed.

The second package was posted in the initial post about the store credit packages and had numerous issues aside from the double labels, including a melted soap and two of the same pigment that had striking variances in color.

You'll recall that less than a month ago GS posted pictures with customers names and addresses clearly visible on their Facebook Fan Page for a period of approximately 12 hours, an issue the company has refused to acknowledge, other than to remove the photo after a post to this blog. I previously contacted the FTC regarding other privacy issues as well. The company has now shown repeatedly that they release customer information without thought or care of repercussion or even alerting their customers that their personally identifying information has been released. While this latest privacy issue may have been a simple oversight or a case of bad judgment it gives pause to the notion that GS is doing everything in their power to do things correctly.

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