Thursday, May 5, 2011

Buyer Beware: The Conservatorie and the Personal Use Policy

This post is a followup to the two previous posts regarding The Consevatorie. These two posts were focused on the ingredient mislabeling issue, but did not address the "for personal use only" policy that was in question.

The Conservatorie sent an email on 5/4/11 and posted to their Facebook Info tab regarding the "for personal use only" policy. In regards to the "for personal use only" policy the email had this to say:


The email states that the "for personal use policy" was never on The Conservatorie site itself. This is true, as far as can be determined through searches of Google cache and The WayBack Machine.

 Here is the current information, taken from The Conservatorie Facebook Info tab as it appears right now:
Disclaimer:

The most common question we’ve been getting lately is about our "personal use" policy. There has never been any such policy; we do however, sell without warranties.
Cropped for the relevant "for personal use only" statement



If indeed this had never been a policy of TC then why did the Facebook Info tab show this information as late as 5/4/11?




The "for personal use only" policy that TC states they never had is clearly shown listed as a policy of the company. In a nutshell should TC state that the products they sell are "for personal use only" they can then release themselves from any liability should the ingredients be used in formulating products for resale and an issue arise with the use of those ingredients.

With the new policy/disclaimer the company states that there has never been a "for personal use only" policy, which can be shown to be incorrect. Couple this development with the mislabeling issue which the company was less than forthcoming about and one is left to wonder what, exactly, consumers can expect when purchasing from The Conservatorie.

Note: There is one thing I'd like to clear up from my previous post regarding the notification of the mislabeling issue. I published that the mislabeling was addressed on 5/4/11 via email and The Conservatorie Facebook page. I was remiss in posting this information. The mislabeling issue was not addressed or announced on the Facebook page. It is not currently on The Conservatorie site either. The only announcement of the mislabeling issue was via email. I regret the error and have updated the post to reflect this information.

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