Thursday, May 5, 2011

Buyer Beware: The Conservatorie and the Personal Use Policy

This post is a followup to the two previous posts regarding The Consevatorie. These two posts were focused on the ingredient mislabeling issue, but did not address the "for personal use only" policy that was in question.

The Conservatorie sent an email on 5/4/11 and posted to their Facebook Info tab regarding the "for personal use only" policy. In regards to the "for personal use only" policy the email had this to say:

The email states that the "for personal use policy" was never on The Conservatorie site itself. This is true, as far as can be determined through searches of Google cache and The WayBack Machine.

 Here is the current information, taken from The Conservatorie Facebook Info tab as it appears right now:

The most common question we’ve been getting lately is about our "personal use" policy. There has never been any such policy; we do however, sell without warranties.
Cropped for the relevant "for personal use only" statement

If indeed this had never been a policy of TC then why did the Facebook Info tab show this information as late as 5/4/11?

The "for personal use only" policy that TC states they never had is clearly shown listed as a policy of the company. In a nutshell should TC state that the products they sell are "for personal use only" they can then release themselves from any liability should the ingredients be used in formulating products for resale and an issue arise with the use of those ingredients.

With the new policy/disclaimer the company states that there has never been a "for personal use only" policy, which can be shown to be incorrect. Couple this development with the mislabeling issue which the company was less than forthcoming about and one is left to wonder what, exactly, consumers can expect when purchasing from The Conservatorie.

Note: There is one thing I'd like to clear up from my previous post regarding the notification of the mislabeling issue. I published that the mislabeling was addressed on 5/4/11 via email and The Conservatorie Facebook page. I was remiss in posting this information. The mislabeling issue was not addressed or announced on the Facebook page. It is not currently on The Conservatorie site either. The only announcement of the mislabeling issue was via email. I regret the error and have updated the post to reflect this information.

No comments:

Post a Comment

Please be constructive in your comments. Any comments posted to this blog that may be considered defamatory, inflammatory, or threatening to anyone will be removed.

You're Not Alone

Easy Access

ACE Books Amazon Payments Artfire ASPCA Attorney General Bellasugar Better Business Bureau Big Cartel Business Opportunity Buyer Beware Cellini Red Charity Child Safety Closing Coastal Scents Complaints I Filed Consumer Affairs Consumer Product Safety Commission Consumer Reports Consumerist Contact Copyright Cosmetic Safety Craigslist Cream Eyeliner Dammit Pigment Detroit Handmade Detroit Urban Craft Fair Disney Double Labels Ebay Email Etsy Etsy Call Out Blog Facebook FDA Federal Trade Commision Flickr Frankening Freedom Of Information Act FTC Get Crafty Gift Cards Gift Certificates Gift Exchange GLAAD Glam Rock Magazine glittermail GlitterSniffer GlitterSniffer Bath GlitterSniffer Cosmetics Glow in the Dark Google Checkout Handmade HBO I Answer Your Questions Ingredients Internet Crime Complaint Center Kids in Danger Labeling Lawsuit Listia Mail and Telephone Order Merchandise Rule Maker City Faire Mascara Media MedWatch Mermaid Tail Michigan Department of Agriculture Michigan Radio Mineral Makeup Class My Story New Products News Not Approved OFT Old Stock Open Letter Overview Party Paypal Perfect Mint Personally Identifying Information PETA Pigmentchick PIRGIM Pissed Consumer Promises Psycho Bath Co PureLuxe purpose Randoms Recall Refund Rep. John D. Dingell Repackaging Sanrio Seuss Soap Statement Store Credit Technorati Terms of Service The Conservatorie The Princess Bride The Spotted Box Tim Burton True Blood TWLOHA USPS Vegan Wayne County Health Department Web Wholesale Women's Health Working Girl Cosmetics Your Story
Powered by Blogger.