Tuesday, March 1, 2011

Personally Identifying Information/FTC- Q&A Followup

Here is a brief summary of the Q&A regarding the release of GlitterSniffer Cosmetics customer personally identifying information, including information on who accessed it, why it was compiled, and what exactly was accessed. Screenshots of selected responses, as well as documentation of the entire discussion will be added later today in an edit to this post, but I felt it was necessary to get this information published as soon as possible. Lela's responses in the link will show as deleted as she was removed from the page. There is one interesting response I will include now.

Beckie O. is a semiregular GlitterSniffer Cosmetics employee who began her association with the company by purchasing products last April. She accessed the GS email and compiled customer personally identifying information. She only viewed what was obtainable off purchase receipts, dated from September 15, 2010 onward. She was able to view names, addresses, email addresses, purchase totals, and any "notes to seller". She states she did not save any of the information and had been given access to the email account on at least one prior occasion. The list was compiled to be supplied to the FDA in the event of another recall. Customer information previous to September 15, 2010 was also compiled by an unknown person previously for the same purpose.

During the course of the Q&A Lela Warren joined the discussion. She confirmed that the information was provided to the FDA. The Admins of the page identify themselves only by their initials. Lela repeatedly called one of the Admins by her first name, despite being well versed in the page guidelines regarding personally identifying information. When questioned about this she responded by releasing the Admins full name. She was then asked to leave. She stated she was complying, but then continued to remain active in the discussion.

Though there was not very much of a consensus reached it did appear that Lela did agree with one commenter:

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