Tuesday, February 1, 2011

Recall/Refund Process- New Information

According to the email I received from Glittersniffer Cosmeticson on January 29 the Refund/Recall process is currently at a standstill as the company can no longer access their Paypal accounts and has to wait 180 days for any funds from those accounts to be released to them.

This was posted to the Glittersniffer Complaints Facebook page by an Admin who spoke with Paypal this morning regarding her refund:
I just spoke with PayPal regarding my outstanding claims against GlitterSniffer. I explained that a statement was posted that PayPal had frozen her accounts and, despite her having money to issue refunds, PayPal wouldn't let her with the frozen account. PayPal's official response: "That is not true. If a seller's account is suspended, for whatever reason, and they have money in the account to issue refunds, they can still issue refunds by calling PayPal and authorizing PayPal to issue the refunds. The seller has up to 180 days to issue these refunds on a suspended account."

This means that if Lela has money to refund, she would only have 180 days to issue the refunds, not that she can't issue refunds for 180 days. I'm not sure what happens if she waits past the 180 days.
Also:
According to PayPal, if a seller's account is frozen by PayPal, for whatever reason... if there isn't money in the PayPal account refunds can't be issued, but they can still add funds to the PayPal account & issue refunds.
Perhaps Glittersniffer Cosmetics has misunderstood what the process is. It might behoove them to contact Paypal again to ensure complete understanding, as I'm certain they want to refund everyone in a timely manner.

That does beg the question, though, as to why there is a six month turnaround time for refunds. Even if Paypal does not issue GlitterSniffer Cosmetics the funds from their accounts they are still in business and bringing in money, so there is nothing to stop them from issuing further refunds. A company check or bank issued money order delivered via certified mail would suffice.

Even after the 180 days is up and the Paypal funds are returned (providing this is indeed the case) this appears to be the route that GlitterSniffer Cosmetics would have to take to issue refunds anyway as they would be unable to use Paypal at that point either. So why is there a hold up? If the company has the funds (and they do, as they are continuing to sell products and proprietor Lela Warren has stated numerous times that she has taken on a second job to pay off the refunds) they should be remitted immediately to all affected parties. Using the Paypal issue as an excuse, once again, not to provide refunds shows the company's unwillingness to be proactive in this matter.

Issuing company checks or bank issued money orders via certified mail may be a bit more work on the company's part, but it would demonstrate their commitment to moving forward with better business practices. Their reticence to do so simply shows that not much, if anything at all, has changed.

7 comments:

  1. This pisses me off... I am going to have to email her and tell her this because I have to send my "claim" Items back to her by the 4th. I would rather not have to wait 180 days as I have already waited over a month just for the claim to get reviewed. I will be getting tracking numbers for all the packages I send back as well as signature required delivery. And I will probably have to call paypal as well as talk to GS.

    ReplyDelete
  2. oh, and I totally did not mean your article pisses me off! lol
    I mean her and this paypal $hit in general

    ReplyDelete
  3. Just passing along information I believe that some ladies here did send packages back and still didn't get refund.
    I wish you luck, MegryanC. I've talked to Paypal about my issues with Lela as she won't personally work with me in my claims and have chosen to go an alternate route with another entity.

    ReplyDelete
  4. I don't know how you manage to write this without wanting to scream and smash things, but I'm impressed at your ability to... well, not scream and smash things.

    ReplyDelete
  5. Meg- Please let me know how the talk with both GSCosmetics and Paypal goes. I hope you have luck with Paypal, as they seem to be doing everything they can to refund people.

    Megan- There have been several posts to the FB page where GS is still refusing to refund those that have sent back their items in good faith. Please let me know how your claim works out as well.

    Anastasia- Thank you. It's hard, but I find that the less emotion attached, the better. I want to present information as untainted as possible. Of course, that doesn't mean I don't scream and smash things when I'm offline. ;-)

    ReplyDelete
  6. I sent the packages today. I did Signature Confirmation on all 3 packages. I will be calling paypal as soon as they are delivered.
    Megan B- Who are you working through now?

    ReplyDelete
  7. seems to me that she is waiting 180 days so that once that time is up, she will be ineligible to issue refunds as the window of time will have passed. i.e. she will no longer be liable through paypal terms of service. VERY clever

    ReplyDelete

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