Monday, February 7, 2011

Personally Identifying Information/FTC

On Friday, February 4, 2011 GlitterSniffer Cosmetics posted to the Facebook Fan Page asking to hire someone for administrative duties. Those duties included accessing sensitive consumer information including names and addresses provided to GlitterSniffer Cosmetics by the consumer via Paypal and Artfire for the purposes of purchase only. The only qualifications were internet access, a few hours of time, and GlitterSniffer Cosmetics knowing the person "somewhat".




It is not clear what the purpose of this is, but I can confidently say that when I made my purchase with GlitterSniffer Cosmetics it was conducted in good faith with the understanding that my personally identifying information would be used for that purchase and that purchase alone. As I am no longer a customer of GS my information has no business being accessed by an unknown third party for an undisclosed reason.

I called the Federal Trade Commission at 1-877-382-4357 and filed a complaint. The FTC has a Bureau of Consumer Protection that is tasked with helping consumers know their rights in terms of purchasing and their secure information. I spoke with a representative and provided my personal information, GlitterSniffer Cosmetics contact information, and a brief summary of the issue. I was given a confirmation number and the telephone number for my states Consumer Protection Office to file a complaint as well. I will be making that phone call as soon as I post this entry.

Information about the FTC and Consumer Privacy and Security can be found here. Complaints may also be filed online

2/7/11 ETA:
A concerned customer emailed GlitterSniffer Cosmetics and was told that the job had been given to an employee who had worked for the company for 4 years. GlitterSniffer Cosmetics declined to provide the name of the employee. There was also no information provided as to what purposes the information would be used.


According to the statement released by GlitterSniffer Cosmetics on December 23, 2010 the company had a new staff and a new Vice President. The information provided today in regards to the release of customers personally identifying information directly contradicts the statement the company released in December. While it is unknown at this time which of these statements are factual there is only one publicly identified employee of GlitterSniffer Cosmetics aside from Lela Warren:


2/20/2011 ETA: Please see the new information posted here. GlitterSniffer Cosmetics tasked a member of their fan page who is not an employee with retrieving customers personally identifying information.

3 comments:

  1. OMG. When I thought she couldn't get any more unethical! I'm contacting them as well, I wish I would have never ordered from her. Whoever this person is could do God knows what with all that information. I would never even let a family member access crucial customer information much less someone I only "somewhat know" on the internet

    ReplyDelete
  2. I filed a complain as well after reading this.. thank you for posting it, I actually totally missed this exchange on her page. If it had not been for this blog post I wouldn't have known my information had been shared with a third party.. I'm very uncomfortable knowing my info is floating around out there somewhere :S

    ReplyDelete
  3. She has been hiring people over Facebook :| How crap and desperate..

    ReplyDelete

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