Saturday, January 29, 2011

Refund Process

There has been much speculation as to how the Recall/Refund process would work going forward as GlitterSniffer Cosmetics no longer has access to their Paypal accounts.

As it stands now the official FAQ for the recall still instructs people wanting a refund to invoice through Paypal.

I have contacted GlitterSniffer Cosmetics via email and am currently awaiting their reply. I am sure they will want this information out as soon as possible and will be forthcoming with the information.

A commenter on Facebook states she was told the following by Paypal:
"...when people file a claim with a seller and paypal rules in favor of the buyer they will refund that amount to the buyer and tack the amount onto the sellers account. If the seller does not get their account in good standing meaning without a negative balance then paypal will personally take legal action against the seller. If there are people who have not filed their claim they need to do so and the same applies for those claims as well. They also stated if there are any questions not to hesitate in calling them that they are more than happy to try to help everyone."
 Here is Paypal's contact information:
1-402-935-2050(a U.S. telephone number)

4:00 AM PST to 10:00 PM Pacific Time Monday through Friday
6:00 AM PST to 8:00 PM Pacific Time Saturday and Sunday
Please note that hours of operation may vary on holidays
 I will update as soon as I hear back from GlitterSniffer Cosmetics on what course of action they plan on taking for the Recall/Refund process.

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