Thursday, January 20, 2011


I contacted Paypal yesterdayat 402-935-2050 as I recalled that my payment to GlitterSniffer for my products was not to their current email address attached to their account.

The email address I sent payment to was While it's true that GS may have simply changed their email address we know that currently they are using a second Paypal account under a different email address to continue doing business.

Per the Paypal user agreement:
2.2 Personal, Premier and Business Accounts; Types of Transactions. We offer three different types of Accounts: Personal, Premier and Business Accounts. You may only hold one Personal Account and either one Premier or one Business Account. By opening a Premier or Business Account and accepting the terms as outlined in this Agreement, you attest that you are not establishing the Account primarily for personal, family, or household purposes.
Depending on what account type is attached to,, and the current account GS is using GS may be in violation of the Paypal user agreement.

I was transferred to the Fraud department and was informed that even if the use of the new Paypal account did not violate the Paypal user agreement that it still should not be used for issuing refunds from GlitterSniffer Cosmetics. Paypal has policies in place to protect their users, and their policy asks that these types of disputes be resolved with the originating Paypal account. If they are not, then GS can dispute ANY refund issued through the new account. They would not get very far, however, as (at least with mine) there was a note indicating that it was a refund and as such a dispute would be ruled in my favor.

It should also be noted that GS stance regarding refunds through the original Paypal account of is that due to account limitations they cannot send money from that account at the present time. While this may be true, it does not stop GS from reversing payments within a certain timeframe, as evidenced here:

As far as I can tell that timeframe is 60 days. So it stands to reason anyone with a dispute that made payment within the last 60 days could easily be refunded through a payment reversal on the original account despite the current account limitations.

1 comment:

  1. When I spoke with Paypal, the representative told me that if the dispute is unresolved for the seller (disputes for transactions outside the 45 day limit show as "closed" for the buyer but as "unresolved" for the seller) can be refunded at any time. Also, after a dispute is filed if there is an investigation into the seller's activity, as there seems to be in this case, and the seller is found to be engaging in fraudulent activity, Paypal can require the seller to refund money for 180 days after the dispute was filed, not when the transaction occurred.


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