Monday, January 3, 2011

Others Experiences

I received an email today regarding one persons experience in attempting to obtain a refund. I have permission to publish, but have not yet heard back on the issue of privacy, so I am posting it anonymously for now. Should the submitter decide that I can publish their name I will edit this post.
It was a few days after Christmas, when I realized my trying to get a refund via GS would be fruitless. Lela didn't seem to think it was important to address me (as well as others of course) so I decided to take it up with my bank. I called the number on the back of debit card and got in touch with the claims department. The women I talked to was very accommodating, she asked me the date of the claim, the amount and what I actually purchased from the company. I explained it to her, as well as telling her that on the fan page she had told everyone to file for a refund because she wasn't sending out any more packages. (Before the whole only certain pinks or reds, and neons thing) The asked for a link to the facebook page and if the post was still up. (Of course it wasn't.) But they made a note about it and told me if I had any more info about the claim to call back. So this morning I call back and fax them the screen shot of her asking for a refund. They tell me that they are going to add this to the system as well and then they will get back to me about a refund in the next 30 days.
The screenshot mentioned in the email is located on this blogs Facebook page and it details GS request that disputes be filed to obtain a refund.

I cannot pursue this avenue of recovery as I have switched banks since the purchase, and it is presented here for informational purposes only.

Thank you, anonymous!

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