Thursday, January 6, 2011

Email 1-GlitterSniffer Complaints

I received an email this evening from GlitterSniffer Cosmetics. In keeping with my stance on not printing any full email from them I am summarizing it here.

Lela states that she is "all for" free speech and wants to make sure everyone is informed. She states that she took down the recall list after speaking with the FDA today and being informed that they are closing the file on GS. She states that sales were taken off the fan page to ensure the company's profitability going forward so that they may pay claims

I appreciate that GS has taken the time to try to clear the air. In terms of the FDA I can tell you I spoke with them today and there was no indication that the complaint I filed was anywhere near resolution. As a matter of fact, I was provided a fax number to send further documentation in. Perhaps GS is speaking of one complaint in particular. As the FDA is currently closed for the day I have no way of following up at this time.

Below is the email I sent GS in response.
Lela,

I appreciate your taking the time to address these matters. It is very important that information be available to everyone so they can make an informed decision.

I do have a few questions I would like ask, posed by both myself and others.

1) What changes, specifically, are you making to the labeling of products and ingredients used going forward to comply with FDA regulations?

2) What pigments, specifically, are not vegan? Why are they considered not vegan (ingredients, etc)?

3) What is your specific timeline for remitting funds previously raised for charity? What is your plan to obtain the money in question?

4) What processes do you have in place to ensure that every customer who may have purchased an adulterated product from GS is informed?

5) What ingredients were used (including chemical name), specific per pigment, in all products distributed from 2006-present?

6) What measures are being put into place to ensure that all ingredients are 100% safe and vegan?

7) What steps are being implemented to ensure that all safety measures for formulation and packaging of products are followed every time?

8) What is the contact information for your legal counsel?

9) What is the timeline, specifically, when all claims will be paid?

10) Where are the ingredients for the new products you are readying for sale from?

11) You state that the FDA has closed their investigation and you have removed the recall list because of that. Does this means that although you admit to using unsafe dyes and ingredients that you are now not going to honor that recall?

I appreciate your time in answering these questions. I am sure I will have more as time goes on and will contact you again. Any response you could provide would be most appreciated.

Sincerely,
GlitterSniffer Complaints

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